If the requester makes an ambiguous or overly broad request or has difficulty in making a clear request for public records, the request may be denied, but the denial must provide the requester an opportunity to revise the request by informing the requester of the manner in which records are maintained and accessed by the office. If the requester makes a request for records that are exempt from disclosure, the request will be denied.
Any denial of public records requested must include an explanation, including legal authority. If the initial request was made in writing, the explanation must also be in writing.
If portions of a record are public and portions are exempt, the exempt portions may be redacted and the rest released. When making public records available for public inspection or copying, the office shall notify the requester of any redaction or make the redaction plainly visible. If there are redactions, each redaction must be accompanied by a supporting explanation, including legal authority.